Depending on the capabilities of your computer, you may need to perform these additional steps:.For instructions on how to operate the computer, refer to the computer manual or contact the manufacturer.Configure your computer to connect using an A2DP profile.Press the Play button one time during playback.If you need more information about setting your computer to a supported proile, check your computer manual.Ĭonfigure the computer to connect using A2DP.Manuals are posted on your model support page. Additional information about Bluetooth technology and the profiles supported by your headphones is available in the product manual. Not all Bluetooth headphones support the A2DP profile.If you have the WF-1000XM3 headphones, information is available if there is no sound when connected to a Microsoft® Windows® computer using Bluetooth.If the sound quality doesn't improve after a few seconds, additional troubleshooting is available below. After a few seconds, it changes the priority to sound quality. The computer transmits music with priority on connection stability. This is due to the computer specifications and is not a malfunction of your headphones. For example, it may be difficult to hear the vocals of the music. Sound quality when listening to music from a computer through your headphones may be poor for the first few seconds after the Bluetooth® connection is established.
To stream high-quality music, the headphones must be paired to a Bluetooth® enabled device that supports the A2DP profile.
Check Applicable Products and Categories for details. IMPORTANT: This article applies only to specific products and/or operating systems.
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